Having worked with SME and Corporate organisations has given us an understanding of the challenges both managers and their staff can face day to day. Either when delivering excellent service on the telephone, staying professional and confident in face to face meetings and achieving deadlines and targets through time management and managing projects efficiently.

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All our courses are practical, interactive and relevant to the workplace but tailored to meet your business needs and staff development. Packed with real examples and delivered by professional accredited trainers we will work with you to understand what you are looking for and what you need the training to achieve.

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For the foreseeable future all our training will be delivered virtually via Zoom or a similar platform that we agree with the customer. Sessions will be 3 hours maximum with a minimum 90 minute break between sessions when there are two sessions in one day. All timings, format and delivery are flexible and will be agreed to meet the needs of the customer whilst maintaining the content and value of the training.

 

Examples of Courses we offer:

 Leadership skills

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• Leadership skills

• Building the team

• Recruitment and interviewing

• Managing performance issues

• Appraisals

• Managing difficult conversations

• Motivation in the workplace

• Delegating in the workplace

• Conflict Management

• Leading through change

• Managing change

• Managing upwards

• Absence management

• Coaching in the workplace

• Stress management

• Project management

• Workload planning and organisation

• Business writing skills

• Problem solving and decision making

Communication & Interpersonal skills

• Presentation skills - Introductory and Advanced

• Negotiation skills

• Effective communication skills

• Telephone skills for difficult customers

• Confidence and assertive techniques

• Time management

• Personal Impact - Understanding ourselves and others

Customer Service

• Customer Service for professionals

• Telephone and communication skills

• Telephone techniques for difficult customers

• Building and managing relationships and expectations

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